Patient Information

Welcome to Northwest Texas Healthcare System.

The staff is pleased that you have selected NWTHS to provide your medical care.

Employees are committed to service excellence, and their goal is to provide you with high quality and compassionate care and to make your stay a comfortable one. If you have any questions or concerns, please do not hesitate to ask your physician or nurse, or contact the Patient Advocate at 806-354-1941.

Your Hospital Team
Medical staff, nursing staff, dietitians, social workers, housekeepers, volunteers, patient escort service, other personnel

Your Room
Your hospital bed, room temperature, calling your nurse, during the night, television, telephones, leaving the unit

Your Safety
Smoke-free environment, fire drills, medications, valuables or lost items, cellular phones

Hospitality and Nutrition
Dietary services, cafeteria, housekeeping

Special Services
Patient advocate and problem resolution, patient education, notary public, mail and flowers, newspapers, assistance for the hearing impaired, interpreters

Family and Friends
Visiting hours, visiting regulations, condition reports, gifts for patients, parking, waiting areas, out-of-town visitors, gift shop, public transportation

Going Home
Checking out and discharge

Billing
Your hospital bill

Your Insurance
Patient Accounting Department, accepted health plans

Clinical Services

Patient Rights and Responsibilities
Your rights and responsibilities

Nondiscrimination Policy
Services for patients with disabilities and nondiscrimination based on disability, Ethics Committee