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Visitor Information
Northwest Texas Healthcare System is proud to be a tobacco-free campus.
Visiting Hours
Visitors can be "good medicine" for patients. Family members and friends are welcome to visit. However, patient care is the staff's primary concern at Northwest Texas Healthcare System, and, in order to enhance the quality of care, specific visiting hours and regulations have been established for each unit. The visiting hours for general, medical and surgical units are from noon to 8 p.m. and may be different for other units. Visiting hours and regulations are available at the nurses station. Please follow these guidelines. If you need additional information, please check with the nurse on the unit.
Visiting Regulations
The following are general guidelines for visitors:
- All visitors going to patients' rooms must be at least 12 years of age. In certain situations, a patient may leave the floor to visit children in the hospital's lobby, or children may have a limited visit in the patient's room. If you wish to make such arrangements, please talk with your nurse.
- Shirts and shoes must be worn.
- No more than two visitors are allowed in the room at one time. Visitors in semi-private rooms should be considerate of both patients.
- People with colds, sore throats or any contagious diseases should not visit patients.
- Visits should be kept short, and to maintain a quiet environment, visitors should avoid unnecessary noise.
- Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient.
- Liberal visiting arrangements may be made for families of surgical patients on the day of surgery.
Condition Reports
Any personal information about your diagnosis and treatment must come from your physician, and this information is only available to members of your immediate family whom you designate to receive it. You also have the choice not to have any information released.
Gifts for Patients
Visitors should check with the nurse before bringing gifts of food or drink to patients, as some patients are on restricted diets. On the Intensive Care Unit, please check with the unit regarding any gifts for patients.
Parking & RV Parking
Parking for patients and visitors is available near the entrance. Parking is available 24 hours a day, seven days a week. There are RV parks nearby please call the Security office for locations or other questions about parking at 806-354-1176.
Golf Cart transport from the parking area to the main entrance is available for visitors Monday – Friday from 8 a.m. – 5 p.m.
Waiting Areas
There are specially designated lounge areas for visitors on each patient floor and on the main floor in the lobby. Specific waiting areas have been designated for families of patients in the critical care units, the emergency department and surgery. During certain hours, a volunteer is on duty in the surgery waiting room to keep family members informed about the progress of surgery.
Out-of-Town Visitors
Accommodations for out-of-town relatives and visitors are available at nearby hotels. The hospital has preferred rates with several area accommodations. Be sure to ask nearby hotels to see if they offer a discount.
Gift Shop
The Gift Shop is open the following hours:
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Monday through Friday, 9 a.m. – 5 p.m.
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Saturday, 9:30 a.m. – 5 p.m.
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Sunday, 1 – 5 p.m.
The shop has gift items, jewelry, magazines, greeting cards, snacks, balloons, toiletries, flowers, novelties and clothing. The Gift Shop phone number is 806-354-1723.
Accomodations
Many nearby hotels offer discounts for families of patients at Northwest. Please be sure to ask for their special.
Ronald McDonald House
1501 Streit
(806) 358-8177
(Available to families of patients under age 18 and who reside 50 miles or more outside of Amarillo. Registration is from 8:30 a.m.–8:30 p.m.)
Note: The information on this Web site is provided as general health guidelines and may not be applicable to your particular health condition. Your individual health status and any required medical treatments can only be properly addressed by a professional healthcare provider of your choice. Remember: There is no adequate substitution for a personal consultation with your physician. Neither Northwest Texas Healthcare System, or any of their affiliates, nor any contributors shall have any liability for the content or any errors or omissions in the information provided by this Web site.
The information, content and artwork provided by this Web site is intended for non-commercial use by the reader. The reader is permitted to make one copy of the information displayed for his/her own non-commercial use. The making of additional copies is prohibited.
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